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Telstra Lends Helping Hand as 3G Shutdown Approaches

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Telstra has started handing out 12,000 free mobile devices to struggling customers ahead of its 3G shutdown on 31 August, 2024. People in difficult financial situations, who live in rural and remote areas or the elderly, will be targeted in the handout.

“This initiative will benefit the most vulnerable members of our community,” said Major Brendan Nottle from The Salvation Army.

Telstra’s Consumer Segment Executive, Marty McGrath with Major Brendan Nottle from The Salvation Army.

“Ensuring that every Australian, from any background or level of income, can take part in our modern digital society is crucial. A phone can be a gateway to social inclusion, community connection and support, and with the upcoming closure of 3G networks in Australia it is important for us to reach out and ensure that this can continue for everyone.”

Although most Australians have moved on to 4G/5G devices, there are many people still using old handsets. Telstra says it will be communicating with eligible customers in the coming weeks to let them know a device is on its way. The devices will be

Telstra’s 3G network will close 31 August, 2024

Along with a new device, customers will receive instructions showing them how to switch to their new phone on the 4G network. Around 156,000 customers from consumers to small business are using devices that are either 3G only, do not support Voice over 4G (VoLTE), have 4G coverage limitations, or are 4G enabled but hardwired to use 3G for Emergency calls. These users are currently receiving pre-recorded messages when making an outgoing call to alert them about the change.

If you’re unsure, SMS 3 to 3498 (3GXT) to check your phone or contact Telstra directly.

There’s a lot more information here about the 3G shutdown.

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